HeavenRoad

Welcome to HeavenRoadStudio Support Need help running through the forest or soaring through the sky? This page provides help for gameplay issues, technical problems, and feedback. 1. Common Issues & Solutions Game Crashing or Not Launching Try the following steps: Restart the app Restart your device Update iOS to the latest version Reinstall the game (progress may reset if cloud save is unavailable) Lag or Performance Issues Close background applications Ensure sufficient device storage Reduce in-game visual effects (if available) 2. Frequently Asked Questions Q: Is the game free to play? Yes. Heaven Road is free, with optional ads or features depending on the build. Q: Does the game store personal data? No personal information is collected. Only anonymized gameplay and technical data. Q: Why did my progress reset? Reinstalling the app or switching devices may reset progress if cloud saving is not enabled. Q: How do I report a bug or issue? Email us with: Device model iOS version A...

  Last Updated: December 2025 1. Introduction HeavenRoadStudio (“we,” “our,” or “us”) develops and publishes the mobile game Heaven Road , an infinite runner experience set across forest paths and sky routes. Your privacy is important to us. This Privacy Policy explains what data we collect, how it is used, and your rights when using our game on iOS. By downloading or playing the game, you agree to this Privacy Policy. 2. Information We Collect 2.1 Gameplay & Usage Data (Non-Personal) We may collect anonymized gameplay data such as: Distance run and scores Session duration and frequency Levels, checkpoints, and obstacles encountered Game performance metrics (speed, retries, crashes) This data helps improve game balance, difficulty tuning, and player experience. 2.2 Device & Technical Information Automatically collected for performance and stability: Device model and hardware type iOS version App version Crash reports and diagnostics Anonymous identifiers (e.g., IDFV) This ...