Support Page — HeavenRoadStudio

Welcome to HeavenRoadStudio Support

Need help running through the forest or soaring through the sky?
This page provides help for gameplay issues, technical problems, and feedback.

1. Common Issues & Solutions

Game Crashing or Not Launching

Try the following steps:

  1. Restart the app

  2. Restart your device

  3. Update iOS to the latest version

  4. Reinstall the game (progress may reset if cloud save is unavailable)

Lag or Performance Issues

  • Close background applications

  • Ensure sufficient device storage

  • Reduce in-game visual effects (if available)

2. Frequently Asked Questions

Q: Is the game free to play?
Yes. Heaven Road is free, with optional ads or features depending on the build.

Q: Does the game store personal data?
No personal information is collected. Only anonymized gameplay and technical data.

Q: Why did my progress reset?
Reinstalling the app or switching devices may reset progress if cloud saving is not enabled.

Q: How do I report a bug or issue?
Email us with:

  • Device model

  • iOS version

  • App version

  • Description of the issue

  • Screenshots or video (if possible)

3. Contact Support

Reach us anytime at:

📧 Email: support@heavenroadstudio.com
🌐 Website: https://heavenroadstudio.com
⏱ Response Time: 24–48 hours

4. Feedback & Feature Requests

We welcome suggestions for:

  • New environments (forest, sky, fantasy paths)

  • Runner abilities and power-ups

  • Obstacles and game modes

Send ideas to: feedback@heavenroadstudio.com

5. Important Links

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