Privacy Policy — HeavenRoadStudio

 Last Updated: December 2025

1. Introduction

HeavenRoadStudio (“we,” “our,” or “us”) develops and publishes the mobile game Heaven Road, an infinite runner experience set across forest paths and sky routes.
Your privacy is important to us. This Privacy Policy explains what data we collect, how it is used, and your rights when using our game on iOS.

By downloading or playing the game, you agree to this Privacy Policy.

2. Information We Collect

2.1 Gameplay & Usage Data (Non-Personal)

We may collect anonymized gameplay data such as:

  • Distance run and scores

  • Session duration and frequency

  • Levels, checkpoints, and obstacles encountered

  • Game performance metrics (speed, retries, crashes)

This data helps improve game balance, difficulty tuning, and player experience.

2.2 Device & Technical Information

Automatically collected for performance and stability:

  • Device model and hardware type

  • iOS version

  • App version

  • Crash reports and diagnostics

  • Anonymous identifiers (e.g., IDFV)

This data does not personally identify you.

2.3 Analytics & Advertising (If Enabled)

We may use third-party services for:

  • Analytics (to understand gameplay behavior)

  • Advertising (contextual or non-personalized ads)

These third parties may collect anonymized data under their own privacy policies.
We do not sell or share personal information.

3. How We Use Your Data

Collected information is used only to:

  • Improve gameplay and controls

  • Optimize performance and visuals

  • Fix bugs and crashes

  • Analyze feature usage

  • Support optional advertising (if present)

4. Children’s Privacy

Heaven Road is intended for general audiences.
We do not knowingly collect personal data from children under 13.
If such data is identified, it will be removed immediately.

5. Data Retention

Anonymized data is retained only as long as necessary to:

  • Improve game quality

  • Maintain performance and security

  • Meet legal obligations

Third-party services manage retention according to their own policies.

6. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request deletion of collected data

  • Request details about stored data

  • Opt out of personalized advertising (where applicable)

Requests can be made via our support contact.

7. Security Measures

We apply reasonable technical safeguards to protect collected data.
While no system is completely secure, we continuously work to maintain safety and integrity.

8. Policy Updates

This Privacy Policy may be updated periodically.
Any changes will be posted on this page with an updated revision date.

9. Contact Information

For privacy-related questions:

Email: support@heavenroadstudio.com
Website: https://heavenroadstudio.com

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Support Page — HeavenRoadStudio

Welcome to HeavenRoadStudio Support Need help running through the forest or soaring through the sky? This page provides help for gameplay issues, technical problems, and feedback. 1. Common Issues & Solutions Game Crashing or Not Launching Try the following steps: Restart the app Restart your device Update iOS to the latest version Reinstall the game (progress may reset if cloud save is unavailable) Lag or Performance Issues Close background applications Ensure sufficient device storage Reduce in-game visual effects (if available) 2. Frequently Asked Questions Q: Is the game free to play? Yes. Heaven Road is free, with optional ads or features depending on the build. Q: Does the game store personal data? No personal information is collected. Only anonymized gameplay and technical data. Q: Why did my progress reset? Reinstalling the app or switching devices may reset progress if cloud saving is not enabled. Q: How do I report a bug or issue? Email us with: Device model iOS version A...
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